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TERMS & CONDITIONS

AMO Couture Limited Terms & Conditions 

*PLEASE ENSURE YOU HAVE READ & AGREED TO OUR TERMS & CONDITIONS BEFORE CONFIRMING YOUR ORDER*

DEFINITIONS

 “Conditions”

means these terms and conditions;

“Contract”

means the contract incorporating these Conditions which is formed when YOU place an Order and We confirm acceptance of the Order;

“International”

means countries other than the United Kingdom (UK)

“Order”

means an order placed by YOU via this Website for one or more Products;

“Personal Information”

means all and any information provided by YOU in an Order or when registering on any part of this Website to include without limit YOUR name, address and card details;

 

“Product”

means any product advertised on this Website;

“UK”

means England, Scotland, Wales, Northern Ireland and Isle of Man

 

“We/Us/Our”

means AMO COUTURE LIMITED

“Website”

means www.amocouture.co.uk

“You/Your”

means a user of this Website.

USE OF THIS WEBSITE

Application of these Conditions 


These Conditions apply to use of this website and are the Terms and Conditions on which we will supply any of the Products to you and by proceeding further and/or placing an order you agree to be bound by the Conditions. If you do not agree to be bound by them, you should leave this Website now.

Please click on the button to mark your acceptance of these Conditions before placing an order if you accept them. Please understand that if you refuse to accept these Conditions, you will not be able to order any Products from the Website.

The Terms and Conditions applicable to the purchase of products offered for sale through this Website are exclusive to AMO Couture items bought within our Stockists. For stockists please see their own Terms and Conditions Policies. In particular, promotions and offers advertised on this Website shall NOT be valid in connection with any purchase through AMO Couture stockist stores or elsewhere and promotions and offers available through our shops or elsewhere shall not be valid in respect of Website purchases.

When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

You may obtain further information about your statutory rights by contacting your local Citizens Advice Bureau. 

 

CHANGES
We may change these Conditions from time to time without notice to you. Changes will apply to any subsequent orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this website at any time without liability to you.

QUERIES
Contact Us if  you have any questions relating to these Conditions or ordering the Products generally by using the contact us page or email us This email address is being protected from spambots. You need JavaScript enabled to view it.

YOUR ACCOUNT
You are responsible for maintaining the confidentiality of the password chosen by you when you register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to Your account.

 

 

DESCRIPTION AND AVAILABILITY 
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves. All Products are subject to availability. In the event Products are unavailable you will be notified via email and subject to your response they will be cancelled from your order and you will receive a credit or be offered an alternative item.

PRICE
Prices appearing on this Website are inclusive of VAT charged at 20%

The cost of your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for on-line purchases only and inclusive of the mandatory VAT charges, this includes shipping under liability regulations as a charged for service.

Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs you will be notified and requested to reconfirm your order at the altered price.

By notifying you, we shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

PLACING AN ORDER
Your must not order Products via this Website if you are younger than 16 years of age. By purchasing any item on our website you are agreeing you are 16 years and above.

All Orders are subject to acceptance by us and are subject to availability. After placing an order, you will receive an email from us to the provided email you gave at the time of booking acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an email that confirms that the Product(s) have been sold to you. Either ourselves direct or our carriers will then automatically send you a Dispatch email with courier details and tracking number (the “Despatch Notice”). The Contract between Us will only be formed when we send YOU the Despatch Notice.

We may undertake searches with credit reference agencies for the purpose of verifying your identity and the Personal Information you submit as part of an Order. To do so the agencies may check Your Personal Information against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. By submitting Your Order you agree to this.

PAYMENT METHODS
There are easy and flexible ways for YOU to pay for Your Order via our encrypted Paypal Gateway. We accept:

  • Mastercard and Visa credit cards
  • Maestro, Visa, Solo, Electron and Mastercard debit cards
  • American Express cards
  • PayPal

We can also accept payment via bank transfer and telephone if required.

You confirm that the card or PayPal account being used is yours.

GENERAL INDEMNITY
You agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by you or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or password.

OUR LIABILITY
We warrant to you that any Product purchased from us through the Website is of satisfactory quality and fit for the purpose for which products of the kind are commonly supplied and in conformity with the Contract.

Our liability for losses you suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product you purchased.

To the fullest extent possible and except for the warranty set out above, we disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.

We will not be liable to you in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by you arising out of the subject of these Conditions.

Nothing herein shall affect your statutory rights and you may obtain further information about Your statutory rights by contacting Your local Citizens Advice Bureau. 

Nothing in these Conditions shall limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

LANGUAGE
The contract will be concluded in English.

TRANSFER
We may assign or transfer any of our rights or obligations under a Contract.

You may not assign or transfer any of your rights or obligations under this Contract.

WAIVER
If we fail, at any time of the Contract, to insist upon performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you

from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of the terms and conditions of the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY 
If any part of these Conditions is held to be invalid or unenforceable in whole or in part the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the Conditions shall continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT
Each Contract shall be governed by these Conditions which contain the entire agreement between you and us in respect of its subject matter and supersedes any previous agreements relating to such matter.

GOVERNING LAW 
These Conditions shall be governed by and construed in accordance with English law and you hereby submit to the exclusive jurisdiction of the English courts.

THIRD PARTIES
The Contracts (Rights of Third Parties) Act 1999 shall not apply.

SECURE ONLINE SHOPPING

Secure Certificate 
We believe buying on-line at amocouture.co.uk is secure because:

All payment transactions are carried out over an Encrypted secure Paypal connection. We do this using industry standard technology. For details see Paypal

DATA COLLECTION
When you visit this Website we may collect information about where you are on the internet (e.g. the URL you came from, IP address, domain name types like .co.uk and .com), Your browser type, the country and telephone area code where your computer is located, the pages of this Website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on Our website (“User Information”) We may collect this User Information even if you do not register on this Website When you register or shop on this Website, We will (where applicable) ask you to input and we will collect Your Personal Information.

We will treat all your Personal Information (which includes any User Information from which we can identify you) as confidential (although we reserve the right to disclose this Personal Information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

Use 
We only use your personal Information for the following purposes:

  1. a) Processing our Orders;
  2. b) For statistical purposes to improve this Website and its services to you;
  3. c) To administer this Website;
  4. d) Other use by Us to which you agree when asked on this Website.

When you register on this Website you are given the option to receive news and updates from Us by email and post which We feel may be of interest to you.

If you indicate your agreement to being contacted by us by these means you may subsequently unsubscribe from our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend your account profile at any time by signing-in and going to “My Account”.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide Your Personal Information and/or User Information We are entitled to do so.

COOKIES 
See our Cookie Policy

OUR GUARANTEE 
It is important to us that you are delighted with all our products. If there is any reason why you are not completely satisfied with any Product you order from us please contact us IMMEDIATELY via  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

DELIVERY LOCATIONS & SHIPPING

  1. Delivery Locations:

We are delighted to confirm that AMO Couture deliver internationally.

Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.

We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

We can deliver to British Forces Post Office (BFPO) addresses and on this occasion would work with Royal Mail to deliver this.

AMO Couture Delivery Services:

Delivery will be to a UK address or international address. We offer a variety of delivery options but we shall have no liability for any delay or failure to deliver our product(s) if the delay or failure is wholly or partially caused by circumstances beyond our control.

When placing an order please note we are unable to deliver on Public or Bank Holidays and orders placed on those days, or at busy periods may take longer to deliver. 

  1. AMO Dispatch


We aim to ship ALL in stock orders within 4-5 working days unless you are notified differently or request a NEXT DAY UK Service ( Please enquire for a NEXT DAY feature BEFORE placing your order).  An out of stock item is only applicable during very busy seasons where a certain style has sold out due to popularity and in this instance and we produce more to fulfil your the order and our stock. Likewise an OUT OF STOCK item can refer to a bespoke faux fur piece.

ALL deliveries UK / European / International will be made between 07:00 and 21:00 Monday –Friday (excluding Public/Bank Holidays) at the discretion of our partner couriers.

Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer.

We also deliver to the Channel Islands please choose UK Delivery.

We work with our partner courier network DHL, Parcel Force and Royal Mail on ensuring you have the fastest most efficient delivery service. On ordering you will be notified automatically your confirmation by both AMO Couture and Paypal and then on dispatch you will receive an automated email with your delivery carrier and tracking number. Please ensure to check your inboxes to view this. Should you have any questions regarding your delivery please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or via our Live Chat via our website.

If you have specific delivery instruction please either notify us in the comments section in our ordering process or by emailing us at the above email, quoting clearly your order number and name.

  • III. CHARGES

UK DELIVERY

All UK ( England, Scotland, Wales. Northern Ireland)

COST: FREE DELIVERY

This service is NOT a guaranteed next day UK delivery service. Whilst we try our best endeavours to deliver as quickly as possible, we can NOT guarantee next day. As above, should you require NEXT DAY, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or via our Live Chat via our website.

UK SATURDAY DELIVERIES

For UK Saturday delivery there are additional charges by our carriers. Please enquire on PRIOR to placing your order

EUROPEAN DELIVERY (Includes Republic of Ireland)

COST: £9.99

If you require EXPRESS EUROPEAN DELIVERY please contact us PRIOR to ordering so that we can confirm your shipping costs.

REST OF WORLD

£12.99 charge

If you require EXPRESS REST OF WORLD DELIVERY please contact us PRIOR to ordering so that we can confirm your shipping costs.

Please note shipping to India will require for our dispatch team to collect more information from you such as Tax ID, Voters number or passport number. This is due to Indian boarder officials and NOT AMO Couture Limited.

EXCLUSIONS FOR ALL SHIPMENTS EUROPE / REST OF WORLD

These prices are based on the purchase maximum of 2 items, as shipping is calculated on WEIGHT. Please note if you order MULTIPLE ITEMS and we are shipping to Europe or Rest of the World, you may incur additional costs, which will be advised on email by our dispatch team.

  1. DELIVERY TO AN AMO COUTURE STOCKIST STORE

This service is currently NOT available

  1. INTERNATIONAL DELIVERY SERVICES & TAXES / DUTY


Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Please note that we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of entry clearance especially during the festive period and national holidays, again please note this is wholly outside of our control.

To see a list of countries that we deliver to and the service(s)  provide please email us: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be more than happy to advise.

LOST PARCELS


We will begin Our missing parcels procedure if Your Order fails to arrive within 10 days (UK only) and 30 days (International) of despatch and you notify Us. We will investigate Your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that We may refuse to make future deliveries to addresses that are considered to be insecure. In this event YOU will be contacted by Our service team and asked to provide an alternative delivery location for future orders.

REFUND POLICIES

Please note that we strictly advocate an exchange only policy. By purchasing on our website you accept that you agree tour terms.

PLEASE READ OUR POLICIES PRIOR TO MAKING YOUR PURCHASE

  1. NON REFUND

Please kindly note prior to making any AMO Couture Limited purchases, that due to the nature of our ready to wear fabrics our premium faux fur and our bespoke ordering facility for Faux Fur we DO NOT offer refunds.

  1. EXCHANGE

As a brand we strive to continuously meet with your satisfaction so as long as the return of your original purchase meets with our criteria ( see below) we will happily provide or produce for you a suitable replacement garment to the value or less than the original purchased.

Should you wish to exchange for a more expensive item, we will discuss with you ways of paying for the differential      

  • III. AMO CREDIT                       

Should you wish to return and NOT have a replacement sent to you we can also offer you a credit for your AMO account to use at a later date. This will be managed by our Customer Services Team who are available 7 days a week and you can contact them at This email address is being protected from spambots. You need JavaScript enabled to view it. or via our Live Chat facility.

  1. RETURNING YOUR ITEMS

Every order we package is meticulously checked and prepared to reach you in pristine BRAND NEW condition. ALL orders are photographed and package beautifully and then handed to oour courier partners for your delivery. Each order is issued with a copy of your purchase which includes the order number, the value, the specifications of your order and delivery details.

When returning your AMO Couture item, our Customer Services Team will advise you of where to ship your items. You MUST include either

  1. A copy of your order confirmation
  2. A Clear notelet with your Name and Order number

Your item will then be received and past to our incoming Quality Control team. From here if the exchange/ credit has been accepted it will be past through to our dispatch or accounting team. In the instance a PRE AUTHORISATION has been granted for a refund once the aforementioned procedures are complete your refund is made via a payment reversal process via the means your originally paid and will be cleared within a period no longer than the statutory 28 days.

  1. EXCHANGE / CREDIT / REFUND

Please ensure you read the following points and are coherent PRIOR to returning your item. We WILL NOT be held liable or responsible for lost returned items, or items we deem to not meet our standards. Whilst we try our best endeavours so be as helpful and flexible as possible, we will NOT offer an exchange if we deem any of the following items:

  • The AMO Garment/ Accessory has been warn or used
    (ii) The AMO Garment/ Accessory has had AMO labels removed
    (iii) The AMO Garment/ Accessory has been scented with a perfume or fragrance indicating use.
    (iv)  The AMO Garment/ Accessory has been damaged or has been torn or is dirty

TRACKED RETURNS

Whilst we try our best endeavours to offer our UK customer FREE SHIPPING and highly discounted rates for European orders and International, we do NOT as a brand offer FREE returns.

It is YOUR responsibility to ensure your choose to return your AMO Couture item with a tracked or sign for carrier and maintain a copy of your receipt.

Should you wish to query any of our RETURNS points please email This email address is being protected from spambots. You need JavaScript enabled to view it. 

INTELLECTUAL PROPERTY 

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us. AMO Couture is a registered brand owned by AMO Couture Limited.

NOTICES 
All notices given by you to us shall be to our address set out in these Conditions. We may give notice to you at either the email or postal address you provided to Us when placing the Order.

Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or 3 days after the date of posting any letter, provided that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

EVENTS OUTSIDE OUR CONTROL 
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-

  • a) strikes, lock-outs or other industrial action;
  • b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • e) Impossibility of the use of public or private telecommunications networks;
  • f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.

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